Effective Date: 06/21/2025
Operation Return To Base ("Operation RTB," “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect the information you provide when visiting our website (operationreturntobase.org), making a donation, or applying for financial assistance through our platform.
1. Information We Collect
We may collect personal information in the following contexts:
a. When You Visit Our Website or Contact Us:
Name, email address, phone number, and mailing address
Messages or inquiries you submit
IP address, browser type, device type, and pages visited (via cookies and analytics tools)
b. When You Make a Donation:
Name and contact information
Payment method and transaction details (via third-party processors)
Optional dedication or message content
c. When You Apply for Financial Assistance:
Identity Information: Full name, date of birth, U.S. military or first responder affiliation
Contact Information: Email, mailing address, and phone number
Financial Information: Bank statements, income and expenses, rent/mortgage obligations
Demographic Information: Employment status, number of dependents, household situation
Other Supporting Documents submitted to support the application
2. How We Use Your Information
We use the information we collect for the following purposes:
To process donations and issue receipts
To evaluate financial need and process assistance applications
To communicate with you regarding updates, events, or your application status
To fulfill legal, regulatory, or tax reporting obligations
To operate, maintain, and improve our website and programs
3. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your data only in the following limited circumstances:
With authorized Operation RTB personnel or board members responsible for evaluating applications or managing donations
With trusted service providers (e.g., Jotform, Stripe, PayPal, Google Workspace) who host, store, or process data on our behalf under strict confidentiality terms
With government entities or legal authorities as required by applicable law, court order, or regulation
All third parties with access to personal data are contractually obligated to protect it and use it solely for the intended purpose.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse, including:
Encryption of stored and transmitted documents
Secure, password-protected systems
Role-based access control to sensitive applicant data
Regular reviews of our data management protocols
However, no data transmission or storage system can be guaranteed 100% secure.
5. Data Retention
We retain personal and financial information only for as long as necessary to:
Fulfill the purpose for which it was collected
Comply with IRS, grant, and financial reporting requirements
Prevent fraud or address legal claims
When no longer needed, data is securely deleted, anonymized, or archived.
6. Your Rights and Choices
Depending on your state or jurisdiction, you may have the right to:
Access or request a copy of your personal data
Correct incomplete or inaccurate data
Request deletion of your information (unless we are legally required to retain it)
Withdraw consent for data collection (may impact service eligibility)
To exercise any of these rights, contact us at support@operationrtb.org.
7. Cookies and Analytics
Our website may use basic cookies to:
Manage sessions and improve navigation
Ensure security and website functionality
We do not use cookies for advertising or behavioral tracking, nor do we analyze financial assistance application data using third-party analytics tools. You may adjust your browser settings to block cookies, although some site features may be limited.
8. Children’s Privacy
Operation RTB does not knowingly collect personal information from individuals under the age of 18. Our programs and services are intended for adults. If we discover that a minor has submitted personal information, we will delete it promptly.
9. External Links
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of those external sites. Users should review the privacy policies of any linked site before providing personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted to this page with a revised effective date. Your continued use of our website or services following any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact:
Operation Return To Base
support@operationrtb.org